Everything To Know About Using WhatsApp On Multiple Devices

Oct 30, 2022 2 min read

One of the most frequently asked questions is how to use WhatsApp on multiple devices? Or is it possible to use WhatsApp on different devices? Over the next few minutes, let’s solve this issue by starting with the basics. How to set up WhatsApp business as well as have multiple access for multiple teams like sales, marketing etc.

Role of different business sizes

In order to understand the intricacies involved with Whatsapp Business Multiple Users, you need to know what product you are using. This essentially means whether you are using the WhatsApp business application or the WhatsApp business API. Since both of these have their own way of representing multiple users.

While the WhatsApp business application is free of cost, its usage is for much smaller businesses. Moreover, you can use the application on a maximum of 5 devices, those can’t include 2 phones. For the businesses that are smaller in size and micro in their supply, 5 devices are sufficient. However, when it comes to large scale companies, these devices fall short. At the same time a high volume of messages can be handled on WhatsApp business API. The API is built with the functionality to cater to a large number of customers and allow multiple users on WhatsApp business.

Whatsapp business App vs API

While the WhatsApp business app is limited in its usage, it isn’t the same with the API. The WhatsApp business app is only a temporary solution where you can't track the assignee. The performance of the agents cannot be tracked and neither can you ensure that all the customers’ queries have been catered to. The WhatsApp API does things differently and the first is by allowing access to WhatsApp on multiple devices. The design of the WhatsApp API is perfect for the businesses that are looking to scale and grow. While it costs money and is not free of cost, it also ensures a 24-hr messaging window. Every time a customer sends a message to the business on WhatsApp API businesses can choose to respond at any time within a 24-hr window.

It also offers the businesses the option to use templated messages. You can use several placeholders in this case. The businesses can also customize these templates according to their needs.

Get! Set! Go! With WhatsApp on multiple devices

With the WhatsApp API, the businesses don’t directly pay WhatsApp. In fact, they do so via partners like Kait Technologies. They are your intermediaries that charge you for the templated messages and pay WhatsApp as well on a monthly basis. There are a plethora of different plans to select from that allow WhatsApp API to run on multiple devices. It is hassle free, easy and simple to start using the WhatsApp API today.